Program Cost: INR 799.00 (includes GST)
Program Introduction
Program Introduction
CLF M1.U1.L1 Infographic :root { --primary: #6366f1; --primary-dark: #4f46e5; --secondary: #10b981; --accent: #f59e0b; --danger: …
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In this day and age of Generative AI, you can always create a beautiful mail out of a prompt, in many cases the final mail will be a 1000 times better than the original mail in the prompt. But, more than often, these AI generated mails miss the poin…
Program Introduction
Day 1: Client Negotiation Case Role: Sales Manager Company: Mechtron Equipments Pvt. Ltd. Industry: Industrial machinery (specializing in fabrication and packaging automation systems) Product: MX-2000 Automatic Pouch Packing Machine Location: I…
Writing a Persuasive Business Proposal
Handling Price Negotiation Professionally
Following Up Without Pressure
Role: Operations Executive Company: FreshWave Beverages Pvt. Ltd. Industry: Packaged beverage manufacturing Situation: A supplier delay is threatening the production schedule of a new product line launch. Your Boss: Mr. Ankit Mehra (Plant Manage…
Managing External Stakeholders under Pressure
Coordinating Internally During Disruption
Managing Client Expectations Transparently
Role: HR Manager Company: BrightMedia Digital Solutions Pvt. Ltd. Industry: Marketing & Advertising Your Boss: Ms. Divya Rastogi (Head of HR) Employees involved: Riya Singh — Senior Content Strategist Karan Patel — Graphic Designer Busi…
Approaching Conflict with Empathy and Confidentiality
Documenting and Reporting Conflict Neutrally
Reinforcing Positive Workplace Behavior
Role: Marketing Associate Company: EcoBlend Appliances Pvt. Ltd. Industry: Home & Kitchen Appliances (sustainability focused) Supervisor: Ms. Anjali Bose — Marketing Head Other Stakeholders: Mr. Sahil Verma — Sales Manager Ms. Kavita Joshi…
Writing Internal Announcements that Inspire
Coordinating with External Agencies
Customer Communication & Launch Offers
Role: Accounts Executive Company: NovaTech Engineering Systems Pvt. Ltd. Industry: Industrial Automation & Machinery Supervisor: Mr. Vikas Menon (Accounts Manager) Stakeholders: Vendor: Ms. Meena Iyer — Accounts Head, ProFast Fabricators Pvt.…
Requesting Clarification Professionally
Internal Reporting and Audit Coordination
Communicating Resolution to Vendor
Role: Customer Success Lead Company: InnoServe IT Solutions Pvt. Ltd. Industry: SaaS / IT Services Supervisor: Mr. Ajay Bhatia (Head of Customer Operations) Client: Ms. Priya Nanda — Operations Head, Zenith Retail Pvt. Ltd. Business Case Backgr…
Responding to Complaints with Empathy
Internal Coordination for Issue Resolution
Retaining the Client through Resolution and Reassurance
Role: Team Leader — Sales & Client Acquisition Company: BluePeak Consulting Services Pvt. Ltd. Industry: B2B Consulting & Market Research Supervisor: Ms. Neha Rawat (Regional Manager) Team Member: Mr. Aditya Mehra — Sales Executive Business Cas…
Delivering Balanced Feedback
Objective Reporting to HR
Motivating Through Follow-Up